Relieve your employees with a Chatbot for HCL Connections!
Take some work off your IT department’s shoulders by introducing a chatbot with Natural Language Understanding. The chatbot handles the requirement reception and initial communication with the user and automatically transfers collected data into the ticket system of your company. This can automate internal ticket picking and relieve the burden on the IT department.
The chatbot acts as Digital Assistant to the IT department. For example, if a user wants to order new hardware or report a problem with their laptop, they do not need to pick up their phone or tediously write a mail. Instead, he can directly send a message in the chat. The chatbot then asks for all necessary information and creates a ticket with a complete set of data in the ticket management system.
With your input, we will develop a Chatbot perfectly suited to your requirements! Our experts have long-standing experience and offer you a customized solution for your individual situation.